Our beautiful South Africa is seeing a keen rise in needs for both Video on Demand (VoD), or Streaming, and Fibre To The Home (FTTH) services and competition out there to meet the need is fierce. While ShowMax and Netflix compete to bring the best viewing content, fibre companies are galloping (see what we did there?) to be the first to lay down fibre.

The fibre giants Telkom, Vumatel and Dark Fibre Africa are up against little guys like Metrofibre and Frogfoot and more recently even the cellular competitors, MTN and Cell C. It’s an ongoing battle and can leave the consumer overwhelmed and unsure about the way forward as the FTTH options seem endless.

Kiklo believes that fibre is a lifestyle enabler and that it should be experienced in its truest, purest form. We aim to ensure that customers are informed so they in turn can make an informed decision. We hope to help clear things up and bring some understanding.

Let’s start with the basics:

Generally, a customer pays a once-off installation fee to the installer and then has a choice of service provider. These service providers offer a range of different packages based on line speed, data and contract term. Entry-level services start on a small line speed with or without a data cap and can be made available either on a lengthy contract term or month-to-month service.

How to decide what package to choose:

High-speed Internet theoretically eliminates buffering. Video-calls turn into an amazing experience with no more “Can you hear/see me?!” taking up the majority of your conversation and with online gaming you can now partake in international tournaments. The only drawback is that these benefits all eat a huge amount of data and you are likely to run out shortly after logging on.

According to Netflix, HD movies use about 3GB of data per hour. Should you watch an average of 2 hours a day, which is already 180GB of data per month. This excludes regular internet use which can be well over 100GB when you add social media and gaming. To be safe, a family with fibre would need a cap of at least 400GB a month. If movies and videos are being streamed to more than one device, regularly, you need to be even more generous with the estimate.

The real message here is that if you are looking at moving to FTTH and experiencing true fibre, then uncapped data makes sense.

The next step is to determine line speed:

Uncapped services at reasonable speeds start at a seemingly reasonable price, but there can be a massive discrepancy between download and upload speeds. High download speed with low upload speed is fine if you are only watching movies, but it will be like experiencing the equivalent of ADSL for gaming, video calls (think horrible quality Skype calls) and any other service that requires high speed both up and down.

The cheap, unsymmetrical FTTH deals in truth make them more like ADSL alternatives. The reality is that options below R1000pm from any provider is unlikely to deliver the full experience of fibre as a truly high-speed home may well be looking at 100Mbps symmetrical speeds.

A simple way of determining your line speed needs is to look at how many users will be online and how much content will be consumed. For the most seamless fibre experience, high-end symmetrical line speeds are always best.

What is left?

One word: Service. And not the fibre service as such, cause that is on the whole a super stable connection with unbelievable fast internet, we mean the kind of service where you, the client, feels valued. This is where we believe your personal preference comes in. Look at who is in your neighbourhood and what people are saying about them. Which supplier is willing to go the extra mile and do what the others will not? Are they involved in the community or are they just racking up numbers to compete with the giants?

We believe that Kiklo can offer you fibre the way it is meant to be; Uncapped, Unshaped and Symmetrical, with a dash of great service, of course.

Feel free to contact us if you have any more questions, or wish to sign up and join the family.

smartconnect@kiklo.co.za

010 590 0218

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