Yes, we do. We offer a variety of voice solutions to meet your need, all of which allow you to port across your existing geographic numbers. Please contact your account manager at smartconnect@kiklo.co.za to discuss the right-fit solution for you..

• Typically, ISPs are in the business of putting fibre into the home and do not offer services beyond the fibre router.
• Kiklo FTTx is a RESELLER and we sell an undiluted and pure FTTH product which has no restrictions, but which is however dependent on the FNO (fibre network operator) who owns the fibre infrastructure.
• There are ISPs who buy a wholesale product from the FNO, remodel the product, often adding their own restrictions and rules which are IN ADDITION to those of the resellers, and then undercut the prices of the resellers. These products appear attractive to potential customers who are not skilled at comparing apples with apples.
• ISPs can undercut reseller prices based on restrictions they impose as well as by adding immeasurable contention ratios. They are, however, still dependent on the FNO- owned fibre for the last mile. An additional disadvantage of these services (over and above the dilutions and restrictions imposed) is that accountability will also be diluted (g., if the service goes down accountability to restore services could be disputed between the ISP and the FNO).
• In our opinion, the Kiklo FTTx product remains the best all round product by far and, according to the on-going market research we are conducting, is consistently offered at exceptionally competitive pricing (in fact the best by far) for products in this category (uncapped, unshaped, symmetrical = zero restrictions).

We aim to help our customers to get the best fibre experience possible. If a customer is concerned for any reason, we are available to discuss and, if needs be, make exceptions on an individual basis.

Part of our added services, based on our experience in the I.T. industry, include:

• Free quotations for extending local area networks (we can help you get Wi-Fi any and everywhere).
• Custom home phone services, with options that can even benefit small businesses
• Cloud backups
• Domain and mail hosting services
• IT Support
• Apple TV and Chromecast TV supply, deploy, setup and training
• Extended First Level Support services and operating hours.

Aside from value for money on a premium product, Kiklo’s unique selling point is that we make sure our customers get the full benefit of their fibre everywhere in their dwelling where they want that full benefit of the fibre. This is done through a FREE on-site work and life pattern assessment against which we design the perfect home network to cater for your bespoke requirements. Along with our other over-the-top products and services, this makes Kiklo the natural and perfect “full service IT service provider” for your home and business.

In short Kiklo is a community orientated company that offers our customers a custom service where you get what you pay for. We do not cut corners and will always aim to give customers a personalised service.

Fibre uses the transmission of light signals through glass fibre cables. As a result, its capable of much higher speeds and reduced latency than ADSL and LTE.

Uncapped means there is no predetermined limit on how much connectivity you have access to. No matter who much data you use, your internet connection will not be disconnected. It is truly unlimited. You can stream your music and movies without fear of using all your data.

Shaping refers to selective speed restrictions. These restrictions can be applied for a specific period or for a specific application and would generally occur during peak periods. We, however,do not shape or throttle our customer’s service in any way. However, should a customer abuse their service, we reserve the right to apply a Fair Usage Policy which is outlined in our Terms & Conditions.

Have a look at our Current Projects for more on the areas we cover. Alternatively, get in touch with us (please submit an enquiry with your contact details) and our sales team will contact you with coverage details and answer any other questions that you may have.

We will manage the whole installation from sign-up to activation. This process can take approximately 4-6 weeks. If you have an existing Termination Point in your home that runs off our network, we will do a quality check of that line, deliver and install the ONT, then activate. This process can take around 2-7 working days.

Yes – part of your monthly package includes the use of a managed fibre router with Wi-Fi capacity and LAN ports that you can connect your different devices to in order to stream or browse. We will come through and install the router for you and can help set up your network and passwords as well.

We offer support from 8am to 8pm every week day and from 8am to 6pm on weekends. You can log a call to support@kiklo.co.za at any time and the team will log a ticket at the soonest available opportunity.

Yes, we do. However, this is mainly for legal reasons and is not actively implemented. Our ethos is to provide unrestricted internet to all so we will never throttle your service. 

You will need to place an order with us and then cancel with your current ISP. We then take care of the rest. We are also able to assist you with a delayed activation and only activate the service once you’re ready. Please submit an enquiry and our sales team will guide you through the process.

Small home businesses may apply for Home Fibre or Fibre To The Home (FTTH). Please note that Home Fibre is a best-effort service with a 4-work day SLA. We are able to assist you with a Fibre To The Business solution should you need – please ask our sales team for a free IT assessment and obligation free quote to help identify and assist with your company needs.

Monthly subscriptions are due monthly in advance and payment needs to reflect in our bank account on the 1st of every month to prevent an interruption to connectivity. Other fees are due on presentation of invoice.

Should you wish to cancel, for whatever reason, please notify us in writing by sending an email to lefta@kiklo.co.za. A cancellation fee is only levied if you cancel within your contract period, however most of our contracts are month to month and only require a month’s calendar notice.

Send an email through to smartconnect@kiklo.co.za with the details of your requirements and your account manager will assist accordingly. You can also drop us a query via our website.

If you would like to relocate your fibre service to your new house, please notify us at least a month in advance by sending an email to smartconnect@kiklo.co.za. One of our sales people will then contact you to assist with the transfer process.

Send an email to lefta@kiklo.co.za with your account details and a description of your query and one of our admin staff will respond as soon as possible.

Unfortunately, once your service has been activated it cannot be suspended.

Email lefta@kiklo.co.za and request a Debit Order Authorisation form to be sent through to you to complete and submit.

Unfortunately, not. Only our Calix routers, provided at no additional cost for the duration of the contract, will authenticate to the NOC.

The ONT remains the property of the FNO (Fibre Network Operator) and the customer is obliged to take all reasonable precautions to protect the device from damage (including damage from power surges). At the end of the contract period, we will arrange for the ONT to be collected.

Our standard working hours are 8am to 5pm Monday to Friday and we then have a standby available up to 8pm in the week, as well as 8am to 6pm over the weekend. We are closed on Public Holidays.

Go to www.speedtest.net and run the speed test with your PC connected directly to the ONT via a network cable. Ensure all other devices are disconnect from the ONT. Close ALL applications on your PC using data before running the speed test including Dropbox, Google Drive, synchronised update, and others. If the above is not done the speed test will not be accurate.

Yes! We can arrange 1 free Static IP on request only. Please send email to support@kiklo.co.za to request.

Open your browser and navigate to 192.168.1.1. Type in the username and password found on the white sticker on the ONT. Select the “Wireless” tab and then select “SSID Setup” on the left-hand menu. In the “Rename SSID” field type your new wi-fi name and click APPLY. Repeat for “5G network” if this option is available on your router.

Open your browser and navigate to 192.168.1.1. Type in the username and password. Select the “Wireless” tab and then “Security” on the left-hand menu. Type your new password under “Use Customer Security Key” and click APPLY. Repeat for “5G network” if this option is available on your router.

Performance on fibre is measured in decibels (dB), like how sound is measured. This indicates how much power the light has as it moves through the cables. Since the real goal is to transmit 100% of the data, the most useful metric is how much of it gets lost in transit. This is called dB loss.

No, we do not block any ports on the ONT.